Privacy Policy

Aspen Labs ("Aspen," "we," "our," or "us") respects your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to our website, product purchases, and related communications.

Information you provide. When you purchase, subscribe to updates, or contact us, we may collect your name, email address, shipping and billing address, phone number, and order details. Payment card information is collected and processed directly by our payment processor (Shopify); we do not store full card numbers.

Information collected automatically. When you visit our site we may collect device information, IP address, browser type, referring URL, pages viewed, time spent, and interactions. This is collected through cookies, pixels, and similar technologies.

Information from third parties. We may receive information from our service providers (such as Shopify) and advertising partners (such as Meta) related to your orders and site interactions.

• Process, fulfill, and ship your orders
• Provide customer support and respond to inquiries
• Send order confirmations, shipping updates, and transactional emails
• Send marketing communications where you have opted in
• Operate, maintain, and improve the site and products
• Measure marketing effectiveness and personalize advertising
• Prevent fraud, enforce our Terms, and comply with legal obligations

We use cookies and similar technologies (including the Meta Pixel) to understand how visitors use the site and to measure and improve advertising. You can control cookies through your browser settings, and you can opt out of interest-based advertising through the tools provided by the Digital Advertising Alliance and Meta's ad preferences.

We do not sell your personal information. We share information only as needed to run our business:

• Shopify - order processing, payments, and checkout
• Shipping carriers - to deliver your order
• Email and marketing providers - to send transactional and marketing emails you've agreed to
• Analytics and advertising partners (including Meta) - to measure and improve performance
• Legal and safety - when required by law or to protect our rights, customers, and business
• Business transfers - in connection with a merger, acquisition, or sale of assets, with appropriate protections

We retain personal information only as long as needed to provide our services, comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. When no longer needed, we delete or anonymize the data.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Depending on where you live (for example, California, the EU, or the UK), you may have rights to access, correct, delete, port, or restrict processing of your personal information, and to object to certain uses. You may also have the right to withdraw consent for marketing at any time.

To exercise any of these rights, email us at teamaspenlabs@gmail.com. We will respond within the time period required by applicable law. We may need to verify your identity before fulfilling a request.

You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any email or by emailing us. Transactional messages related to your order will continue as needed to service your purchase.

Our site and products are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, please contact us so we can remove it.

We operate from the United States. If you access the site from another country, you understand that your information may be transferred to, stored in, and processed in the United States or other countries, which may have data protection laws different from those in your country.

We may update this Privacy Policy from time to time. The "Effective" date above indicates the latest revision. Material changes will be highlighted on this page or communicated by other reasonable means.

Questions or requests about this Privacy Policy? Reach us at teamaspenlabs@gmail.com.